FAQ's

Some email providers will filter out emails to your junk/spam folder. If it's in your junk/spam folder, mark it as "Not junk/spam". If not, check that the email used at checkout was correct.

If it is not in your junk/spam folder and you have not received it after a few minutes please contact us.

When you place an order, you'll receive a confirmation email followed by another email when your order has been shipped. This email will contain your tracking code.

You can track your order directly from the link in the email or copy and paste the code into the courier's tracking website.

All delivery timeframes are based on the day after an order is placed. We will always aim to get your order sent out as quickly as possible.

Occasionally, shipping delays may occur due to high order volumes or courier delays.

We'll notify you in the rare case that there are delays. If your order still isn't with you after 5 days, please contact us.

If your order hasn't arrived after 5 days of being dispatched, please contact us.

Currently, CARLUMO only ships to the United Kingdom.

We've made it easy to manage your subscription. If you have an account, log in and click the "Manage subscription" button at the top of the page.

From here, you can swap items, reschedule, pause or cancel your subscription anytime.

Don't worry, we've got you covered. Look for your subscription confirmation email in your inbox. Within the email there will be a link to manage your subscription. 

If you're having trouble accessing the link, contact us and we'll send you another one. 

Yes. Log into your account or access your subscription through the link in your subscription confirmation email. You can swap items in your subscription at any time and you'll start receiving the new items after your next renewal date.

Yes, you can have multiple orders and an active subscription at the same time.

Yes, you can reactivate a cancelled subscription at any time by logging into your account or accessing it through the link in your subscription confirmation email.

Yes. Please check our Returns & Refund policy for more information. If you'd like to return an item, please contact us.

Yes. Shipping costs for returns are the customer's responsibility. You have 14 days to return an item. All items returned must be unopened, unused and have all of their original packaging.

Please see our Returns policy for more information. If you'd like to start a return please contact us.

Please inspect your order upon receipt and contact us immediately if it is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Please keep all goods and packaging. You may be asked to provide pictures and information relating to your order.

Unfortunately, we cannot accept returns on sale items or gift cards.

We do not offer exchanges on our products. However, you can return the item(s) to us for a refund.

Once we receive your return, we aim to process it within 7 days. We'll notify you once we've received it and let you know whether the refund has been approved. If approved, the purchase price of the item(s), excluding shipping costs, will be automatically refunded to your original payment method within 10 business days.

Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us.