Subscription policy
Important information on subscriptions
- CARLUMO subscriptions renew monthly, with a shipping charge of 99p.
- We will ship your order on the same day each month. However, the delivery day may vary due to courier delays.
- If you ordered your subscription with express shipping, future monthly deliveries will be sent with standard shipping at a charge of 99p.
- If you no longer wish to be charged for your subscription you must cancel before your renewal date.
- Discount codes cannot be used on subscriptions.
How can I manage my subscription?
- We've made it easy to manage your subscription. If you have an account, log in and click the "Manage subscription" button at the top of the page. From here, you can swap items, reschedule, pause or cancel your subscription anytime.
I don't have an account how can I manage my subscription?
- Don't worry, we've got you covered. Look for your subscription confirmation email in your inbox. Within the email there will be a link to manage your subscription.
- If you're having trouble accessing the link, contact us at help@carlumo.com and we'll send you another one.
Can I swap items in my custom subscription?
- Yes. Log into your account or access your subscription through the link in your subscription confirmation email. You can swap items in your subscription at any time and you'll start receiving the new items after your next renewal date.
Can I have multiple subscriptions?
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Yes, you can have multiple active or inactive subscriptions at once.
Can I reactivate my subscription once I've cancelled it?
- Yes, you can reactivate a cancelled subscription at any time by logging into your account or accessing it through the link in your subscription confirmation email.
Can I return items from my subscription?
- Yes. Please check our Returns & Refund policy for more information. If you'd like to return an item, please contact us at help@carlumo.com.
I need more help, what can I do?
- If you need any more help or have a question please contact us.